Terms and Conditions of Sale

Last Update: November 2023

By using this website, you agree to our terms and conditions of sale, which provide information on how we handle orders. Upon confirmation of an order, a customer fully accepts the present terms and conditions of sale.

Order

Online, at the address : https://www.reift.ch
By email, at the address : info@reift.ch
By phone at (+41) 27 483 12 00 on business days, from Monday to Friday, from 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm.

CDs labeled "Download Only" cannot be sent by postal mail. Please select the "Download" delivery method. Shipping costs will not be refunded if you choose a postal delivery method for any of these items.

If you want to order some items in digital format and others by postal mail, please place 2 separate orders.

Prices

Our invoices are issued in Euros for all countries where the Euro is the official currency, or in Swiss Francs for all other countries.

All prices are exclusive of VAT - For shipments to Switzerland and Liechtenstein, a VAT of 2.5% (sheet music) and 7.7% (CDs) will be added.

Attention: From 01.01.2024, the rate of 7.7% increases to 8.1%, and the rate of 2.5% increases to 2.6%.

Payment

By credit card (Visa or Mastercard) : your credit card will be charged at the conclusion of your order.
TWINT for all Swiss residents.
Bank transfer (advance payment) : For customers outside Switzerland who do not have a credit card, you can send us an email at info@reift.ch with the details of your order, mentioning that you want to pay by bank transfer.
Invoice : within 30 days and in Switzerland only (order to be sent by email).

Delivery

There are two options to receive the goods you have ordered :

Download (10% discount) For sheet music and CDs :

Upon acceptance of payment by Visa, Mastercard, or TWINT, you will receive an email with a direct access link to your customer account. You can print the sheet music and invoices at home. You have 2 weeks to print the sheet music, after which the documents will be deleted.
For CDs, MP3 files will be sent via WeTransfer to your email address.

Postal Shipment

Shipping costs are free for any order over 60 EUR / 60 CHF (economy shipping only).

Our company ships orders within an average of 24-36 business hours, starting from the date of order receipt. However, in some cases (reprinting, technical issues, etc.), ordered items may experience variable delivery times. Delivery delays do not give the buyer the right to cancel the sale or refuse the merchandise.

Customs Duties

Any customs fees and country-specific taxes, excluding delivery to Switzerland, are the responsibility of the customer, in addition to the order amount.

Contract Conclusion

The purchase contract you have concluded is with Editions Marc Reift, Route du Golf 150, 3963 Crans-Montana, Switzerland.

Return and Exchange

Before payment, you will need to check a box confirming that you have reviewed your order (selection of the correct instrumentation for your sheet music, quantity, etc.) and that no refund or exchange will be possible afterward. Any claims regarding the quality of the goods must be made by registered letter or email with photo evidence (info@reift.ch) within a maximum of 10 days after delivery.

Vouchers

Vouchers can be used for purchases on the website www.reift.ch and apply to all items.

The voucher has no expiration date. You can use it whenever you want.

To use the voucher, the recipient must enter the unique voucher code at the time of ordering.

If the voucher amount is not fully used, the balance can be used on a subsequent order.

Any or part of its value cannot be converted into cash under any circumstances.

Customer Service

Our customer service is available by phone (+41 27 483 12 00) from Monday to Friday, 8:00 am to 12:00 pm / 1:00 pm to 5:00 pm. You can also contact us by email at info@reift.ch.